Welcome to our F.A.Q. Page. This is the first step in our Knowledge-base

Frequently Asked Questions

Frequently Asked Manager Questions

Location / Property Managers

Location leasing is the renting of any location type by the hour or by the day for use in an event or creative venture.

Any person with the legal documentation and right to represent and give access to a location, venue or property for use on an hourly or daily rental basis is able to apply for a property manager’s account.

You may choose any price for your hourly, daily rental fees, cleaning costs, additional service fees and more.

As a location / property manager you have the full control as to who and what type of events you allow at your location. We recommend to use all our tools to effectively communicate with potential renters and get a good idea for who they are prior to making your decision.

We encourage you to use the trust features and communication tools we’ve built to help give you peace of mind. When considering a guest’s booking request, it’s important to not discriminate and to reflect on your reasoning to ensure bias isn’t a factor.

Yes. Location managers have the right to cancel reservations at anytime, be mindful that when a location manager cancels a reservation the refund policy dictates mediation to uncover the exact reason for cancellation and the assess the necessary steps regarding refunds, deposits and future reservations.

Cancellation fee

A fee will be deducted from your first payout after a cancellation. The amount deducted will depend on when you accepted the reservation and how soon before the reservation you canceled it:

  • More than 7 days before check-in, we’ll deduct $50 from your next payout
  • Less than 7 days before check-in, we’ll deduct $100 from your next payout

The cancellation fee may be waived if you have completed at least 10 consecutive bookings without canceling, either since you started hosting or since your last previous cancellation.

Unavailable/blocked calendar

Your calendar will stay blocked, and you won’t be able to accept another reservation for the same dates of the canceled reservation.

Automated review

If you cancel before the day of check-in, an automated review will be posted to your listing’s profile indicating that you canceled one of your reservations. These reviews can’t be removed, but you can always write a public response to clarify why you needed to cancel.

Guest review

If you cancel on the day of check-in or later, guests can choose to leave a public review on your listing’s profile.

Account suspension

If you cancel 3 or more reservations within a year, we may deactivate your listing.

Unless there are extenuating circumstances, there will be no exceptions to our cancellation policy.

 

If your guest cancels their reservation, we’ll notify you and automatically unblock the dates on your calendar so that you can host other guests.

Cancellation payouts

If you’ve hosted before, and you’re owed a payout, it will be released to you 24 hours after your guest’s scheduled check-in time. If you’ve never hosted before and this is one of your first reservations, we may hold the payout for release until 30 days after the reservation was confirmed.

Guest refunds

Guests who cancel are automatically refunded according to our cancellation policy—unless the cancellation qualifies for mediation and further assessment as to the reason for cancellation and the necessary amount of refund.

Cancellations after check-in

If your guest cancels after they’ve already checked in:

  • They’re required to leave your space as soon as they cancel
  • The terms of your cancellation policy will still apply
  • You must respond to locations.life admin cancellation review form in order to start processing security deposit payout for preparation of reservation and service fees
You have 48 hours to accept or decline a reservation request before it expires. When you get a reservation request, those dates will be blocked on your calendar so that other guests can’t request them until you accept or decline the pending request.

If you’d like to get alerts as soon as you have a new request, set up notifications or save locations.life to your desktop or mobile device as a progressive web application

Accept or decline the reservation

Accept within 24 hours to avoid impacting your response rate. If you accept, your calendar will be updated automatically. If you decline because dates on your calendar are no longer available, you can update your calendar to avoid receiving other requests for the same dates.

Expired reservation requests

If you don’t accept or decline a request within 24 hours, the request will expire and dates will remain blocked on your calendar. You can go to your calendar to make these dates available if you’re still able to accept reservations on those days.

If you’re still interested in hosting the guest, you can send a custom reservation request.

Frequently Asked Renter Questions

Location / Property Renters

Users of the platform must register accounts and have gone through the verification and approval process before being able to use the locations.life platform. User profiles contain necessary information and the data is provided to ensure safety and transparency before reservation requests can be sent. This info helps make sure both managers and renters know who and what to expect, and how to contact and communicate with one another.
Location.Life’s requirements for guests include:
  • Full name
  • Email address
  • Confirmed phone number
  • About me details
  • Agreement to terms and user agreement
  • Payment information

Guests are encouraged, but not required, to have a profile photo. Hosts won’t see guest’s real email addresses, even after they book. Instead. 

Identity verification is required and essential for safe and secure use of the platform.

Any person with the legal documentation and right to represent and give access to a location, venue or property for use on an hourly or daily rental basis is able to apply for a property manager’s account.

Yes. you have have the right to cancel reservations at anytime, be mindful that when you cancel a reservation the refund policy dictates mediation to uncover the exact reason for cancellation and the assess the necessary steps regarding refunds, deposits and future reservations.

Cancellation fee

A fee will be deducted from your reservation payment after a cancellation. The amount deducted will depend on when you cancelled the reservation and how soon before the reservation you canceled it:

Cancellation policy details 

On Locations.life, the cancellation policy that guests can book with, gives a range of flexibility and keeps a transparent means of resolving conflicts. The terms vary depending on the place and the amount of time left before reservation date that the cancellation is made.

Cancellations 14 days before reservation date are free and give 100% full refund

Cancel any time up to 3 days before the reservation to receive a 50% refund of the rate charge mins the security deposit and service fee.

Cancel at anytime up to and during your reservation and receive an adjusted refund based on use and value rendered. In the event the cancellation occurs due to conflict, the mediation process will begin to assess proper refund amount that is deserved.

You’ll find cancellation details towards the bottom of the listing page for the place you want to reserve. For some places, hosts offer a full refund regardless of cancellation time.

The cancellation fee may be waived if you have completed at least 10 consecutive bookings without canceling, either since you started hosting or since your last previous cancellation.

Account suspension

If you cancel 3 or more reservations within a year, we may deactivate your account.

Unless there are extenuating circumstances, there will be no exceptions to our cancellation policy.

You can sign-up for either a renter or location manager account using the top menu of the platform. 

You can sign up using your email address, Facebook account or Google account to Signing up and creating an Locations.life account is free.

After you sign up, be sure to complete your account before booking a reservation.

Frequently Asked Fee and Payout Questions

Service Fees and Payouts

The reservation total is displayed at checkout before sending a confirmation request. Renters can pay the full amount of the reservation or choose a deposit payment plan where 25% of the reservation cost is charged immediately when the reservation is accepted and confirmed by the location manager. The remaining 75% balance must be paid in full before the start of reservation.
Location.Life’s Reservation confirmations:

Upon confirmation of a reservation the payment method selected by the user is automatically invoiced for immediate payment. 

 

Security deposits are amounts set by location managers to protect against losses and damages due to preparations for a reservation that gets cancelled. The security deposit amount is calculated against the payment made by the renter to begin the reservation whether an initial deposit or full payment. Our mediation process and cancellation review will investigate the necessary reasons for cancellation and issue appropriate refunds minus service fees, deposits and cleaning costs. all subject to our cancellation policy guidelines found  here.

Location managers receive reservation payments of deposits or full payments within 24 hrs of reservation ending depending on processing and bank times as well as whether a report, request for review or pending mediation case has been filed. If a remaining balance is due based on payment plan deposit, full amount of balance is collected before reservation begins.

Release of Funds

Locations.Life releases funds on 48 hours cycles using our payment processing clients. 

PAYPAL PAYMENTS

We highly recommend signing up for a Paypal account as it is the quickest and most secure way for us to send instant payouts and transfers.